Monday, November 17, 2008

grrr

i'm still at home sick, so i call my clients and reschedule, i call my workmates to let them know what to do if my clients rock up, i call reception to let them know i'm off sick.

then i log into my work email to let my boss know that i'm off sick (i work offsite, so he wouldn't know)

i see a bright red email from him to me from early this morning. lo and behold, entitled 'Please read and then CALL'. hmm. i open it. obviously cos i was off for one day he went into my caseload to see how things are going with my clients. not good - never has been. my clients are lazy lazy lazy. but that's not the problem. the difference between my boss' caseload and mine is that I DON'T LIE OR PURPOSELY MAKE MISTAKES TO MAKE IT LOOK BETTER.

i shit you not, i can't count the number of times i haven't been able to get in contact with a client so my boss tells me other 'ways' to make it look like i've seen them. it's bullshit. and i can't tell you how many times in supervision i've expressed that my only problem is that my office isn't centrally located and kids never 'drop' past; they only come if they're forced to. but that's still not the problem.

the problem is that my boss thinks it's perfectly ok to break the rules when it suits him. the bigger picture here is that if you look at my caseload it looks like i'm not working with a number of clients, which is breaking guidelines, obviously. if you look at his caseload, it appears that he's working intensely with his clients (he's not, sometimes he's only listening to their voicemail and he puts in the computer that he's spoken to them), and if you look at his exits they're all done incorrectly or can't be justified. but you have to take off a couple of layers before you can see what he's doing, whereas mine is all on the surface.

i don't know. i know that i have to be more of a bitch and really lay down the law with my clients, but they change their mobile numbers every two days that even if i successfully put the fear of god into them the first day, by a week later they've forgotten and i can't contact them to instill it a second time.

No comments: